Worst customer Experience

Can someone please tell us why we have to beg Makro to cancel our order? we have been calling for the past 2 days to have the order cancelled and now they shipped the order. I see your delay tactics you dont want to refund us on time right? we called your call center agents and they were of no help except Tebogo we even spoke to a Manager called Nthabiseng guess what nothing was done after speaking to her the order was handed over to a courier company. We don't want the order anymore why do we have to call you guys all the time to ask for one thing? by far this is the worst customer experience we've ever received even our local ****a shops don't give us a hassle like you do. You are happy to take the money but when its time to refund us you want to delay the cancellation so that the refund can take a whole month.