Worst customer care and Issues with refund for a faulty product

I bought two airfryers from Makro and one of the airfryers was faulty. I logged a return online within the stipulated period and they literally just rejected it. I called and they said I should log it again. They eventually came and collected the airfryer and they never provided any update as to what is wrong with the airfryer. I got it on promotion for R1250 and they only refunded me R500. Yho ive been calling them and they would just put me on hold for about 15-30 minutes only for them to tell me that they would escalate it and finance department would call me, which they never did. I had to call everyday which is so draining and time consuming. I would NEVER support Makro. Every chance I get I would tell people not to ever support this store. I gave up on my refund and this happened in July 2025. Its the 28th of October 2025 and they still havent communicated anything. Worst customer care ever