Worst consumer online service

I bought and paid online for a Bar fridge on the 20th January 2023 the Friday. Firstly the delivery address was messed up but that was not a major issue, the Monday I stripped the packaging to connect the appliance and then noticed a deep kink on the edge, further to the damaged product the appliance indoor light turns on but after 4 hours the unit doesn’t cool. I immediately contacted Makro and expressed my concerns. Customer service then tells me that they have to inspect the issued since it was delivered and can take between 12 to 24 hours. After 3 days, no return call. I called again on the wednesday and Thursday to be told that they will coklect the appliance and review my matter between 10 and 14 days. I asked for a refund and the same procedure for refunds will be considered. In all this time im pocket less for the money I spent and still await a pick up. I left several messages at the Springfied depot for the manager yo contact me to no availability. The service and conduct I received from Makro purely on a complaint is bazaar. I will never support this store or any Makro stores for future purchases. So today is the 2 30th January and i have not had the issue resolved. My next step is to contact consumer protection act and report this matter.