Worst Company ever! No communication! Still no order!

I've since not received my good that I ordered more than 12 days ago. I am being taken from pillar to post and had to even call Carnival makro store a bunch of times to receive any response for my order. All attempts have been made from my side to get my order or any information but they keep saying they'll get back to me but no action. This is the worst customer care ever and as soon as I get my goods or refund I'll no more order from this shop