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Big U

1 reviews | Active since Aug 2020

29 Aug 2020, 12:25

Worst client service ever

Been waiting for assistance at Makro Woodmead for an hour now for someone to assist with an item I want to buy, called the switchboard 4 times already. At first they announced on the speaker for someone to come assist, then when I called again they promised to send a manager and it's been 25 minutes now still no trace of the manager. I then went to the information desk and was made to wait because they don't know who is the manager of that department.

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Replies (3)
Makro
Makro's reply29 Aug 2020, 12:30
Official
Good day Mr Marvie,

Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience this delay has caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally, with relevant departmental managers in store to prevent this from happening in future. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 working hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards,
Makro Hellopeter Team
BU
Big U's update29 Aug 2020, 12:43
Reviewer Update
The item placed on the isle is incomplete and they know about it yet they kept it there for sale on top of the time I already spent here waiting for assistance still I wait. Anyway I want the item so even if it takes 4 hours I will wait.
BU
Big U's update29 Aug 2020, 13:13
Reviewer Update
Finally I got my item. Thank you