Worst buying experience and shocking service from Makro.

Item: Makro
Rating: 1
Author: Mark C

Worst buying experience every with Makro. Order placed on 10th June online for collection at Woodmead. Pickup availability delayed twice and only notified of availability to collect 7 days later on the 17th June. Wasted two hours of travel time and over an hour waiting in the collections pickup area without feedback or sight of order. After demanding feedback and seeing a manager, I was told that the order items could not be found and that items would be delivered. Needless to say no delivery or contact. Several calls without resolve (more wasted time) and on the 21st June I asked for the order to be cancelled and a refund to be processed. More calls and commitment to assist but no refund and we are on the 30th. The experience and service has been shocking and would not recommend to anyone!

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Replies (2)

Mark C's updateReviewer Update

10 Jul 2023, 17:33

Now a month from this mess of an order and 19 days since the order was cancelled and I still do not have my credit. Several follow up requests but still nothing! What is it going to take for Makro to sort this out?

Mark C's update10 Jul 2023, 17:33

Reviewer Update

Mark C's updateReviewer Update

11 Jul 2023, 17:34

Unbelievable and unacceptable to only now (20 days/close to 3 weeks) after the order/collections/delivery mess and then credit request, do I get notification that the credit has been processed and that it will take ANOTHER 7 days to reflect in my account. This is worst experience and by far, the worse sense of customer service I have ever experienced.

Mark C's update11 Jul 2023, 17:34

Reviewer Update