NG
Nqobani G

1 reviews | Active since Oct 2012

31 Jul 2016, 12:25

Worst and pathetic service ever.

<p>On the 27thof june I purchased a microwave and a pack of flash drives online with order MAK185294. I only managed to get the microwave on the 6th of July after numerous phone calls to their call center. I had to fight to get my microwave and the online manageress at Springfield had an attitude. As for my flash drives I havent got them up to today I am always calling their call center and they always say they will call me back but no one has called me back. At times I call them several times a day all the agents I speak to say they will call Springfield and they will call me back. On friday I went to Springfield and the supervisor there said my order was voided by a call center agent Daluxolo on the 6 of July but I speak to Daluxolo at times and he has never said he voded my order. The supervisor also changed his story to say that they dont have stock of the flashdrives and the supplier does not make them anymore. So does it take Makro more than 30 days to realise that they dont have stock of an item? I am really disappointed with their online service. If it takes more than 30 days to fulfil an order coupled with their dishonest call center agents then they might as well do away with online trading as it is inefficient. I have been trying to get hold of some one in management to sort the issue but I'm always told they are not available.can I please get a response from Makro regarding this issue.</p>

0
Replies (2)
Makro
Makro's reply02 Aug 2016, 07:37
Official

Thank you for alerting us on your complaint. Please accept our apologies for the inconvenient caused. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Mbali Makhanya

NG
Nqobani G's update09 Aug 2016, 06:38
Reviewer Update

Good day I am still waiting to be contacted by your store up to now.