1 reviews | Active since Feb 2017
Worst after sales service ever!!!
Worst retail experience.
I purchased a Hisense tv from Makro in May 2020. In September 2021 the tv had to be sent for repairs due to a common Hisense issue as the tv would not go on, it took almost a month before I got the tv back. December 2021 and I have the same exact problem again. This is 2 months since the initial repaired tv got sent back to me. My husband took the tv back to the store we bought it from and got refused help by the manager as he was now angry. It's December break and my kids don't have a tv to watch or play on. By the time the tv is fixed they will be starting school again. We requested a different brand of tv as a replacement as we no longer want the faulty product or a refund and we were flat out refused. I will never do business with Makro SA again or Hisense, keeping in mind we all have Hisense phones and kitchen appliances. After this horrid experience I am done with both of these brands
I appreciate the reply. The only acceptable solution for me at this time is either my money back or replacing my faulty tv with another brand like Samsung because I have lost all hope in Hisense.
I do hope that you are able to provide me with a suitable solution and I will be happy to remove my review. The lack of service and understanding at your montegu branch really needs to be looked at. To be refused help by the manager is not ok. I am fuming because I chose to spend a lot of money at your store only to have this happen.
I appreciate the reply. The only acceptable solution for me at this time is either my money back or replacing my faulty tv with another brand like Samsung because I have lost all hope in Hisense.
I do hope that you are able to provide me with a suitable solution and I will be happy to remove my review. The lack of service and understanding at your montegu branch really needs to be looked at. To be refused help by the manager is not ok. I am fuming because I chose to spend a lot of money at your store only to have this happen.