HN
Heideman N
1 reviews | Active since Aug 2014
17 Nov 2021, 17:22
Worst after sales service
Worst after sales service service ever. Will never buy appliances from Makro again. Item defective within about a month of purchase. To be exchanged as recommended by manufacturers technician but after 3 or 4 calls to their call center, makro does not respond to my queries. Now I want a refund of both appliances because of their bad service. I will in future support a busines that cares about their clientele and not just their sales numbers and pockets.
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Heideman N's updateReviewer Update
30 Nov 2021, 09:52To Makro.... arrangements was made by Makro to collect the defective appliance on Saturday 20th Nov. Due to prior arrangements I had, I agreed to be available till 12pm. I waited till after 1 pm, NO ONE pitched, no phone call to inform me of the situation. On Monday, 22nd Nov, Makro made new arrangements to collect the appliance on Tuesday, 23 Nov. As arranged with them, for after 3pm due to my availability, I was called just before 3pm, to inform me, they are waiting in front of my gate. In the conversation, it was found they are in completely wrong area and suburb. It was said new arrangements will be made for the 24th..... it is 30 Nov.... NO FURTHER communication from Makro or their courier company....
HN
Heideman N's update30 Nov 2021, 09:52
Reviewer Update
To Makro.... arrangements was made by Makro to collect the defective appliance on Saturday 20th Nov. Due to prior arrangements I had, I agreed to be available till 12pm. I waited till after 1 pm, NO ONE pitched, no phone call to inform me of the situation. On Monday, 22nd Nov, Makro made new arrangements to collect the appliance on Tuesday, 23 Nov. As arranged with them, for after 3pm due to my availability, I was called just before 3pm, to inform me, they are waiting in front of my gate. In the conversation, it was found they are in completely wrong area and suburb. It was said new arrangements will be made for the 24th..... it is 30 Nov.... NO FURTHER communication from Makro or their courier company....