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Nikhil N
1 reviews | Active since Mar 2021
02 Aug 2022, 12:47
Worst after purchase service
I purchased a fridge from Makro on the 31/07 and it was to be delivered on the 1st of August however it was not. I call in and they say they will get back to be however i do not receive any calls. The delivery company says they are short staffed. Makro what happens to all the food i purchased based on your delivery time. I moved in a new place and banked on your delivery time. I am absolutely disgusted by this.
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Replies (2)NN
Nikhil N's updateReviewer Update
02 Aug 2022, 15:10@Makro
I have supported you guys for a long time and make weekly purchases with you guys for my business. Please ask your manager what happens to the R2000 groceries i had purchased which has now gone bad and had to be thrown away including the meat, chicken, cold meats, frozen vegetables, ice cream etc. Please advise how Makro is going to tend to this situation as we re**** on your given delivery time.
I have supported you guys for a long time and make weekly purchases with you guys for my business. Please ask your manager what happens to the R2000 groceries i had purchased which has now gone bad and had to be thrown away including the meat, chicken, cold meats, frozen vegetables, ice cream etc. Please advise how Makro is going to tend to this situation as we re**** on your given delivery time.
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Nikhil N's update02 Aug 2022, 15:10
Reviewer Update
@Makro
I have supported you guys for a long time and make weekly purchases with you guys for my business. Please ask your manager what happens to the R2000 groceries i had purchased which has now gone bad and had to be thrown away including the meat, chicken, cold meats, frozen vegetables, ice cream etc. Please advise how Makro is going to tend to this situation as we re**** on your given delivery time.
I have supported you guys for a long time and make weekly purchases with you guys for my business. Please ask your manager what happens to the R2000 groceries i had purchased which has now gone bad and had to be thrown away including the meat, chicken, cold meats, frozen vegetables, ice cream etc. Please advise how Makro is going to tend to this situation as we re**** on your given delivery time.
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Nikhil N's updateReviewer Update
04 Aug 2022, 10:18@Makro My fridge has finally been delivered however my disappointment with Makro still exists. After my review i did get calls from Makro stating that they will follow up with me and try and make things right with the losses i incurred however surprise no one ever calls back. I had spoken to 2 individuals who never got back to me as promised. Tell me what do i do with the losses i incurred on my food line caused by a 2 day delay of the delivery of my fridge. I had moved into a new place and needed a fridge on that very day so my month end groceries dont go bad, well it has and people at Makro make promises but dont follow up or follow through on them.
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Nikhil N's update04 Aug 2022, 10:18
Reviewer Update
@Makro My fridge has finally been delivered however my disappointment with Makro still exists. After my review i did get calls from Makro stating that they will follow up with me and try and make things right with the losses i incurred however surprise no one ever calls back. I had spoken to 2 individuals who never got back to me as promised. Tell me what do i do with the losses i incurred on my food line caused by a 2 day delay of the delivery of my fridge. I had moved into a new place and needed a fridge on that very day so my month end groceries dont go bad, well it has and people at Makro make promises but dont follow up or follow through on them.