Worse store ever Mackro Corumbia

The Mackro Corumbia is the worse store to ever purchase electricial goods.I bought a **** eater grass cutter on the 31January my husband just switched it on it worked for like less than 5 minutes it began to smoke .On the 5th of February I took it to return it as it is still under warranty.The lady at returns said it needs to go in for repairs the machine was in tact and still brand new I couldn't understand why repairs as it's brand new .The box was given with the item but I was told to keep the box with me ..I waited for about a week and a half I had no response from them .I then called the store you wait on that call as if it's a call centre number although it's the store land line number anyways the store manager told me he would give me feed back the next day nothing had happened.I then decided to go to the store went to the returns department and asked them about the feedback they phoned trim tech to find out about the machine.The technician said to them I need to pay for the repairs because my machine was used without the guard which is utter bull**** how did he come up with that conclusion I really don't know.The machine was given in with the guard on the machine we never would use a **** eater without a guard anyways I was told to pay a amount that was more than the machine I had purchased.I will and still refuse to pay the amount.Up until today no one has contacted us . The item is still with them.they are ******* to the community. I hope people read from our experience with Mackro and never shop there for electrical appliances. Goods are still under warranty and we got so much problems that are unsolved with them..Mackro Corumbia the worse store ever...