Worse service for online order at Makro

Hi,

I purchased a Samsung microwave online earlier this year in April. The microwave stopped working, I called for the matter to be resolved but all I got is a reference number and a '' We will take the matter to management'' . I spoke to Nimrod who promised to call me back once he has spoken with the manager, and have not heard from him until I called him again this morning. I have been calling and getting the same answers he will confirm with management, how is it that nobody knows the warranty procedure for online orders?

I am still waiting for him to call me back to get a resolution. All I want is to get the procedure so we can find a resolution.