PB
Pamela B
1 reviews | Active since Feb 2019
06 Feb 2019, 11:23
worse service ever Makro Cape Gate(Cape Town)
Hi
Am Pamela, i bought a Cabinet last year November, when it was delivered i noticed that it was broken and returned it with the driver.After a month whilst i was on leave they delivered another Cabinet(no one checked it as i was on leave) came back on leave same situation, last drawer broken. Its been 6 weeks now and i have been calling and am promised all the time that they will pic it up, nothing happened even now. I still have that broken cabinet in my office no one came back to me as promised to picj it up.
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Makro's replyOfficial
06 Feb 2019, 12:09Hi Pamela
I'm sorry you've had to experience this type of service, this is not the type of experience we would've wanted you to have.
We do appreciate your feedback and value you as our customer, we will be addressing our team to ensure that corrective measures are put in place to provide a better service to you.
We will contact you shortly regarding your complaint.
Kind Regards
Tebogo Koitsioe
I'm sorry you've had to experience this type of service, this is not the type of experience we would've wanted you to have.
We do appreciate your feedback and value you as our customer, we will be addressing our team to ensure that corrective measures are put in place to provide a better service to you.
We will contact you shortly regarding your complaint.
Kind Regards
Tebogo Koitsioe
Makro's reply06 Feb 2019, 12:09
Official
Hi Pamela
I'm sorry you've had to experience this type of service, this is not the type of experience we would've wanted you to have.
We do appreciate your feedback and value you as our customer, we will be addressing our team to ensure that corrective measures are put in place to provide a better service to you.
We will contact you shortly regarding your complaint.
Kind Regards
Tebogo Koitsioe
I'm sorry you've had to experience this type of service, this is not the type of experience we would've wanted you to have.
We do appreciate your feedback and value you as our customer, we will be addressing our team to ensure that corrective measures are put in place to provide a better service to you.
We will contact you shortly regarding your complaint.
Kind Regards
Tebogo Koitsioe