FS
Felicity S
1 reviews | Active since Jul 2024
03 Nov 2025, 16:38
worse service ever
worse customer service i have ever received....i never received my delivery that was suppose to be delivered 6 days ago and still i have to keep calling them enquiring about my order, and they telling me i have to contact the 3rd party they are not allowed to call delivery services for me, whereas they are the one who took my money not the delivery services , when i track my order says delivered , the delivery i never received, i never received any call from delivery services, no OTP messages, yet the order is delivered, to who , they don't know.
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Replies (1)FS
Felicity S's updateReviewer Update
06 Nov 2025, 14:38"Dear Sara [Makro Vaal]
I just wanted to take a moment to express my sincere appreciation for the outstanding customer service I received from you on Tuesday . Your professionalism, patience, and willingness to help with my query were truly impressive. You went above and beyond to ensure that my issue was resolved quickly and efficiently, and I am extremely grateful for your efforts.
Thank you for being such a valuable asset to your team and for providing such a positive experience. Please pass on my thanks to your team for their hard work.
Best regards,
[Felicity]"
I just wanted to take a moment to express my sincere appreciation for the outstanding customer service I received from you on Tuesday . Your professionalism, patience, and willingness to help with my query were truly impressive. You went above and beyond to ensure that my issue was resolved quickly and efficiently, and I am extremely grateful for your efforts.
Thank you for being such a valuable asset to your team and for providing such a positive experience. Please pass on my thanks to your team for their hard work.
Best regards,
[Felicity]"
FS
Felicity S's update06 Nov 2025, 14:38
Reviewer Update
"Dear Sara [Makro Vaal]
I just wanted to take a moment to express my sincere appreciation for the outstanding customer service I received from you on Tuesday . Your professionalism, patience, and willingness to help with my query were truly impressive. You went above and beyond to ensure that my issue was resolved quickly and efficiently, and I am extremely grateful for your efforts.
Thank you for being such a valuable asset to your team and for providing such a positive experience. Please pass on my thanks to your team for their hard work.
Best regards,
[Felicity]"
I just wanted to take a moment to express my sincere appreciation for the outstanding customer service I received from you on Tuesday . Your professionalism, patience, and willingness to help with my query were truly impressive. You went above and beyond to ensure that my issue was resolved quickly and efficiently, and I am extremely grateful for your efforts.
Thank you for being such a valuable asset to your team and for providing such a positive experience. Please pass on my thanks to your team for their hard work.
Best regards,
[Felicity]"