WORSE SERVICE EVER!!

On the 28th August 2022 I placed an online order for Rhodes 200mls juices that were on special for R100 24,on the 1st September 2022 I got an email from Makro saying that my order has been dispatched to Dawn wing couriers and gave a tracking number but when I track my order Dawn wing says waybill not found! From Monday 05/09/2022 I have been calling Makro with no luck of any assistance 07/09/2022 I called Makro and was given a run around for 2 full hours by their customer service 3 people from their customer care failed to help me.I was told to call Dawn wing couriers and I did that and the couriers said Makro had no stock so no parcel was given to them on pick up(01/09/2022). When I called Makro for the 4th time telling them what the Dwan wing have told me only then they said they will escalate the matter and will get back to me before end of day(07/09/2022).. Till now no communication whatsoever from Makro,what's even worse when I check on their whatsapp for my order status it says order dispatched to Dwan wing!! I am so frustrated and angry with Makro service and their lack of communication.This is beyond bad and worse customer service.