Worse Service Ever

The service is PATHETIC. I placed my order (Order# MAK***) on the 29th of Jan. Till today, I haven't heard anything. All I'm getting is that the order was handed over to courier and it's on it way. I placed the order on the 29th & it was only packed on the 3rd, it's been on it's way since the 6th of February when it was handed over to courier. All I've been getting is the stupid automated response, order number and a link to Dawn Wing Courier to Track my order. The worse part is that when I try to track this order it says it doesn't EXIST. When I go back to Makro Online support, they also can't Track it. I called the store (Wonderboom), the lady at the switch board doesn't seem like she knows how to transfer to Online department. After about 4 times of attempting she ended up giving me the Online department direct number so that I can call them myself. I spoke to Moeketsi who promised to follow up and give me a call back. I am still waiting.