Worse *** service delivery place ever

Online order funds not allocated to the account, request for a refund I made an online purchase on Makro online and paid. The money was deducted from my bank account, but Makro did not allocate the funds to the order. I contacted them and they told me to send proof of payment and the bank statement. nothing is happening, and there is no communication from their side.Even though they verified the payment, The call centre agents say they cannot help because the matter is with the finance department, and they can't communicate with them. How possible is it possible, how do you have an payment option on your payroll but say makro shouldn't be blamed but payflex I refuse to wait 72 hours for my refund or my purchase I want it immediately as they received payment Immediately they got to choose ad the next debit date is set n my money will be deducted n we will be back here.... I want assistance today now as my job is on the line even if I have to expose them on all podcast or other social platforms to be heard or get my order or my money I'll do that