Worse online shopping experience. False advertising!!!

Absolutely shocking service from Makro online. They advertised a set of 4 dining room chairs on sale. It said the special was an online deal only. So I purchased it. When it came to the delivery.. only 1 chair was delivered. I immediately phoned to query.. the lady I spoke to said it’s definitely an error and would have to follow up because this order is from a 3rd party supplier. (I actually wasn’t aware that Makro sold online stuff from 3rd parties) She assured me that someone would contact me to sort out this issue. Later that afternoon I also logged an email with them just so I would have proof in writing. I received this reply:

Good day Mellisa, Thank you for getting in touch with us. Following up on your request for an online return. Please follow the below steps to log a successful return. Please log in to your online profile and, on the top right corner select the option that says, “my profile” and navigate to orders. Once done, go to the "Returns & Repair" option, click the order number you are logging the return request for and follow the prompts to log the return. Also, please be mindful of the quantity you wish to return and punch in the number to make sure that this is a successful and smooth process. Please note we cannot log a return on your behalf however it is not going through please log on your end, select ''incomplete'' as the reason for the return. Kindly note we won't be collecting anything from you, It is just our standard process which you need to follow when you received an incomplete order. Once successfully logged please respond to this email with the return request number. We do apologize for the delay and the inconvenience caused. Kind Regards, Romeo Mpete Makro Team A Division of MASSMART Holdings limited Tell: ***/ *** Webchat: 0860-300-999

So I did as I was told and then rep**** back with the “return request number” Please note that in his response he assured me that they wouldn’t be collecting anything from me. So I was under the impression that the 3 outstanding dining room chairs would be delivered…

After this I had no response… I emailed and called once again. The guy I spoke to at the call centre said they would be collecting the chair and returning it to the 3rd party. I was very angry because this isn’t my problem that makro uses 3rd parties. They are happy to take our money but now when there is a problem we must suffer!!! Makro should be looking after their customers but they don’t care!!! Now the chair has been collected and I still haven’t been refunded!! How is it fare that due to their error I must be without the chairs and they still have my money!! This is theft!! And False advertising!! These 4 dining room chairs are still on the website for sale.. so how many other people will the catch out by taking their money but only sending 1 chair!!

Ridiculous.. I WILL NEVER USE MAKRO ONLINE AGAIN AND ADVISE EVERY ELSE NOT TO.