Worse Online Shopping Experience

I would like to bring to your attention that the service delivery at Makro Online section is atrocious. I arrived at the store on Saturday the 2nd of December, the morning at 11h10, and made my way to the online section. I gave my order number, showed the staff my sms and then waited patiently for them to find my goods. After waiting for 30 minutes, I again asked if someone was still looking into my order as the person originally assisting me had by then gone missing (probably on lunch or whatever). When I eventually saw the person that assisted me after 50 minutes, I lost my temper and asked that since my order was not un front, how difficult it would be to go to the aisle and get a replacement item as during the time I was waiting I went to the Makro website and saw that there was stock in the store. Two minutes after that my stuff miraculously arrived, now why did I have to lose my temper before I was taken seriously??? My concern is that there was no communication to assure me that during my time spent waiting someone was looking into this. Also the amount of time that it took to find or get my order is absolutely shocking, what's the point of buying an item online if you spend more time waiting that you would wait in a queue!!!

The person name who was assisting me is Zuko, perhaps you should properly train your staff how to handle these situations to prevent it from happening again or to someone else.

I have emailed the address on the website on the 4th of December already and I have not received a response to date. Makro should be lucky to even get a one star rating from me, Hellopeter should instead have half and quarter stars to rate such incompetence!