Worse online service by Makro

I've made an online order and used my work address for delivery. I received a call from a lady on Monday 27 November, who sounded as if she was ding me a favor to deliver my parcel . Tuesday i called the *** and i was on hold for over 30 minutes no answer i got. I then called Makro customer care and advised consultant that the delivery address used is my work address and confirmed availability from 07:30 - 16:30. Today Wednesday 29 i called the Makro call centre to up on my parcel and consultant Lee was so helpful arranged for my parcel to be collected at store by my husband. Upon arrival there was a hiccup , the gentleman that was assisting with my parcel at the store confirmed that i cancelled the order as per courier. As much as i ordered online i know all the procedures to cancel the order. Makro is a reputable store and must have competent staff . Online purchase should be easy Hustle free not forgetting amount of airtime and petrol waisted .