Worse online service

I am very disappointed on the service I have been receiving from Makro.

I receiving my order on Monday the 5th, the items delivered were completely different from what I ordered.

On the 6th I requested to return the items using my online profile, no one contacted me or acknowledged my request.

On the same day, the 6th in the afternoon I contacted Makro, Spoke to Judy Smale who instructed me to send her a directly email with the pictures of the item. I sent her an email the following morning.

On the 7th, seeing that she's also not responding to my mail or at least acknowledging the email, I called her around 12:00 she apologised and promised to called me back- she didn't call me back. I called her again around 15:00 she told me to take the items to my nearest Makro, I printed the invoice and took the item to Amanzimtoti where they initially refused to take the items. After a long discussion with Judy Smale the supervisor accepted the items and they (Supervisor and Judy) were going to send me an email and let me know what was going to happen next. I's been over a week now, no one has made an effort to contact me or process my refund.

This service is purely not acceptable from a well establish business like Makro, I bought the items because there was a need, I don't have to wait this long to get feedback from you.