Worse online service

For the first time I have used the online service and purchased a washing machine on 22 November 2017. Eversince the purchase I never once received any feedback or response of my purchase. I have been waiting eversince to hear when I can collect my washing machine. Eventually this week someone from customer service someone responded to my email and also seemed to struggle to get answers or a response from the store. I then insisted they make a plan and get the machine delivered to me as I now dont have transport to collect due to the long wait. Eversince again I have not received a response.

I wont ever use the online service again or recommend it to anyone.

9 December and still waiting.

Horrible worst service ever.