Worse online customer service

I ordered a kitchen sink feom Makro online on 11 December 2025, which was guaranteed for delivery by 18 December 2025, order number OD***

The failure to meet this commitment is unacceptable, as I had contractors on-site whose work is now on hold due to the missing unit. This delay is resulting in additional labor costs on my end.

This is so unprofessional particularly from such a big company. I have been calling your institution, however, all I get is that they have escalated the matter with no resolution. This is so frustrating considering you had sufficient time to deliver this item.

I take this as a serious insult from your end, this shows a huge disrespect and no empathy for your customers.

I require an immediate resolution. If the item cannot be delivered within the next 24 hours, I will be forced to cancel the order for a full refund and source the item from a competitor.

I expect a call or email regarding this matter by the end of business today.