Worse first time experience

So we drive all the way to Montague Gardens to Makro for chicken. We enter ask for leaflets but we are told there is none.But then we see more specials in store and wonder how are we going to know what's going on. We carry on browsing each isle and this Irritating Hyster keeps on coming whilst we are busy shopping!!! Wow terrible. Then I ask a lady if she has a spare catologue and no but calls the desk to ask where the catalogues is. I ask her to sho me exactly and check the security! We then leave and proceed to the till point, whereby we leave the store and Makro even has a security check at the door....I get home and my Kids bag of Niknaks is not in the trolley that the packer packed. I was furious because R150 petrol to drive out again for my kids chips Pathetic. Makro Makro, you may think that this is petty, but Customer service is suppose to be Top Notch in such a Huge Retailer.