Worse Customer Service

On Sunday the 3rd of February 2019. I went to buy a stove and after paying I was told to go and collect it at the back. I had to wait and later I was told that the stove that I bought is out of stock. That to me was unprofessional and I told that the stove will be ordered and I will receive the call.

Well I understood and I left even though it didn’t make sense why would I be sold a stove that was out of stock.

Sunday the 10th I was called to come and collect the stove. I couldn’t go and I decided to go on Monday the 11th. I called the sales man on his cellphone and informed him I was on my way and he said it was fine.

I arrived at the store and I was told that the receipts cannot be found and that someone had my receipts and that was it. I couldn’t understand and I left as the sales man was taking time to come up with the solution

I also informed him that he has to deliver my stove as I am not coming back again.

I have not heard anything from him or anyone from Makro and I don’t think it is a fair treatment that I’m receiving