Worse Customer Service

I wanted to share my frustrating experience with online shopping at Makro Riversands. On December 1, 2024, I placed an order for groceries, having been a loyal user of their online service for the past three years. This particular time, however, I faced an unexpected setback when one of the items I ordered was unfortunately out of stock. I received an email from Makro notifying me of this issue and assuring me that I would be refunded for the canceled item.

Since that moment, I have found myself entangled in a tedious and stressful quest to retrieve my refund. Countless hours of airtime vanished as I attempted to reach Makro Customer Service, only to be met with repeated transfers to the store, each time with little progress and no resolution in sight. Frustrated and desperate for answers, I made the decision to drive to Makro Riversands in person.

The staff assured me they would escalate my issue to their finance department, a promise that offered little reassurance.

Now, after three visits to Makro Riversands, I find myself still waiting for my long-overdue refund, feeling increasingly disheartened by the lack of communication and resolution.