TS
Tomelo S
1 reviews | Active since Dec 2015
13 Feb 2020, 13:37
Worse customer service
Makro online has the worse service ever, i always thought Telkom takes the trophy till i call makro online, an agent by the name of Lindo answered my call and just leave the phone on i assume he just left his desk and cane back after 5 minutes saying his system is giving him a problem, which is a lie, makro online has my email adress but never notified me. The blame is being pushed to the store because the whole company cant take full responsibility
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Replies (1)
Makro's replyOfficial
13 Feb 2020, 16:31Good day Tomelo
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint about the delayed delivery on your order, could we request that you allow us to address the matter internally and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint about the delayed delivery on your order, could we request that you allow us to address the matter internally and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply13 Feb 2020, 16:31
Official
Good day Tomelo
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint about the delayed delivery on your order, could we request that you allow us to address the matter internally and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint about the delayed delivery on your order, could we request that you allow us to address the matter internally and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team