Worse customer experience from Makro
<p>I bought Dulux paint at Makro Mbombela on the 25th of June after being ill advised on the quantity to buy. I bought more tinted paint that required. No policy was shown to be on returns only to be told when trying to return unopened paint it cant be returned. </p> <p>Tried calling headoffice customer service that was just like playing with cartoons as instead of resolving my problem they transfered me back to Mbombela which they flatly refused even when I explained that I now want to buy roof paint.</p> <p> </p> <p>Now how can you as WalMart tell a customer about a loss whilst customer is trying to buy more from you. Does Makro even understand customer service as you staff at Mbombela cant even reason with customer to settle a matter amicably instaead of reading the your "riot act" sub policy.</p> <p> </p> <p>Its a myth that Walmart t is a giant, with poor customer service one can never think is dealing with a brand that dates back to 1971 to this day say they are "Big on Life" but small on customer service.</p>
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Mbali Makhanya and Makro
Your stardard response is pathetic as no one from your company even bothered to hear my case. As I indicated before your customer service is none existent.
Stop spin doctoring and read beginners books on Customer Service 101, for a company like Wallmart this is really a disgrace.
Mbali Makhanya and Makro
Your stardard response is pathetic as no one from your company even bothered to hear my case. As I indicated before your customer service is none existent.
Stop spin doctoring and read beginners books on Customer Service 101, for a company like Wallmart this is really a disgrace.
Good day
I understand that the store did phone you and it was explained to you that we do not return mix paint. Reason being you come and choose the color of your choice’ out of all the different colors that we keep. And before we mix, we use the size of the house you are going to paint. Therefore it is your responsibility to provide us with the correct squire meters, so we can be able to provide you with the right amount of buckets.
Now if we were to take back the paint it will be difficult for us to sell that color since maybe we will never have a customer who will be looking for that specific color in long run.
We even have a poster in the department explaining the same thing. Apoligies if your complaint was not resolved to your satisfactory.
Regards
Mbali Makhanya
Good day
I understand that the store did phone you and it was explained to you that we do not return mix paint. Reason being you come and choose the color of your choice’ out of all the different colors that we keep. And before we mix, we use the size of the house you are going to paint. Therefore it is your responsibility to provide us with the correct squire meters, so we can be able to provide you with the right amount of buckets.
Now if we were to take back the paint it will be difficult for us to sell that color since maybe we will never have a customer who will be looking for that specific color in long run.
We even have a poster in the department explaining the same thing. Apoligies if your complaint was not resolved to your satisfactory.
Regards
Mbali Makhanya