Worn rubber of a washing machine that they can't repair..

TO WHOM IT MAY CONCERN

Hello Peter, my name is Cindy.Judith Mashigo.I have a complain about a washing machine I bought at Makro situated at wonderboom, on the 21/03/2018, I was also advised to pay for insurance that I paid once off R750...I just find out now that it was a extended warranty not insurance. but unfortunately after a period of two months the machine broke a door spring( while I was busy washing laundry) and when tried to open the door the Spring fell out and the rubber was worn then I phoned Makro to inform them about problem,they(Makro) send service person from LG,who later arrived at my home to repair the machine, but to my surprise he informed Makro that the rubber was worn out and as per his diagnosis the rubber was worn out by negligence of the user which is myself so I have to incur the cost of the repair and replacement of the door rubber (the service guy fix the spring only).when I called Makro to explain that how can I damage a rubber which is inside the machine ,Makro contact person(Mr chonald number ********** )said I should pay for replacement and repair, im not enjoying my machine its linking..hello Peter may you please intervene and assist me because my view is that Makro is taking advantage of me and its failing me as a customer.

Yours sincerely

Ms CJ Mashigo