Works online shopping experience ever Makro

I had the worst experience ever with Makro online shopping. I ordered a washing machine on the 16th to be delivered on the 18th, and a dishwasher to be delivered on the 22nd. The next day, I get a notification that my order is on its way, totally confused when the delivery guy calls from WumDrop. I said no problem, there is someone at home, and that they can deliver at 12:21. Shortly thereafter after I get another call stating that they are on their way to deliver my order. I stated that they just delivered my washing machine, and the driver responded Sorry, I called the wrong number. That evening, on my way home and only saw this when I got home, there were 3 attempts via WhatsApp, 17:54 - 17:56, I returned the call, and the driver informed me that he took the unit back and in fact was my dishwasher. He requested an alternative number that I supp**** him with at 19:12. He stated that he will arrange delivery today, 18/07/2025. I log in to my account now, only to see that the order has been cancelled, and a refund has been done. I called in and spoke to Spongile at Makro, only to be told that she is sorry and nothing could be done. This is completely unacceptable, and I insisted to the manager, only to be put on hold for over 10 minutes. Makro has a long way to go if they wants to succeed with online shopping. Unorganised, unprofessional, and where is the customer in all of this chaos?