Word horrible does not even explain how i feel

Honestly Makro is the worst, you guys were supposed to have delivered the Toaster on the 27th you did not, been calling so many times and on Monday they said you will deliver tuesday , i called yesterday before 5 they said today all of sudden i am checking the order status you are initiated a refund on whos behalf? You did not even contact me you guys have horrible customer service i want my money as on Today you dont even apologies to your customer not even compensate them for your horrible ****ty behavior i will never ever buy from you people i am even deleting your app kgaaa