Won't refund money for orders they cancelled themselves

Item: Makro
Rating: 1
Author: Thandeka B

I placed 5 orders in May. 1 month and many complaints later I am still waiting for refunds. They tell me they are processing, the finance team will deal with it when they find time.

Now I get an email from them saying that I must provide proof of payment even though they processed the payment on line. They would rather send an sms for me to spend that money with them and make the refund process unbearably onerous.

This is my money and I want it back.

I will report this ************ behaviour, amongst others, to the national consumer commission.

Reference numbers *********

Helpful (0)

Replies (1)

Makro's replyOfficial

05 Jul 2020, 16:53

Good day Thandeka,

Trust you are well.

Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.

Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.

Once again, we do apologize for the inconvenience caused throughout your online journey with us.

Hope you find the above in order.

Have a wonderful day further.

Kind regards
Makro Hellopeter Team

Makro's reply05 Jul 2020, 16:53

Official