Won't pick up and replace damaged fridge

I took advantage of the Black Friday Special and bought a Hisense 220l Fridge online. Fridge was delivered from Makro Carnival 24 November at 15:47. At 16:12 when I opened the packaging I found the fridge was dented due to the packaging having been too tight. I immediately phoned the drivers who told me to call the store. I called the delivery department where I was told that a note will be made on my order that the fridge received was dented and that on Monday 27 November they will do a pick up and replace. Monday after receiving no feedback I called the store and was referred to Vincent. He said that no query had been raised and he will raise a query, however they have a lot of orders to deliver and it may take up to next week before they pick up and replace. Now how come is it that I have to wait a week and half to 2 weeks for Makro to pick up and replace a defective product that they delivered to me after I have already paid for it? Is it my fault that it is defective? What do I do in the mean time? Do I use it, not use it?

Out of frustration today I called their national online call centre for assistance as no one answers at the store when I try and get some feedback. I have emailed photos taken 20 min after delivery of the fridge showing the condition it was in as proof. The consultant also tried in vain to get hold of the Carnival store but promised to send them an email. I am awaiting feedback. This has not been a pleasant experience at all. Makro Carnival please sort this out.