Wonderboom Makro staff and manager shocking behavior

I was so shocked when watching a video my younger brother took of a Makro manager in wonderboom refusing to assist him with his new damaged fridge. The level of disrespect is extremely shocking from a person holding a management position. My brother bought a fridge on the 3rd of August 2023 when he arrived home he found the fridge damaged. He tried returning the fridge on 6th of August but the manager refused to exchange it claiming that he damaged the fridge. First of all when the fridge was sold Makro didn't open and ensure the fridge was not damaged but the manager has the nerve to say my brother damaged it. What **** me the most is when the makro staff tell my brother and the family friend to take the fridge and go because they want to go home. The way they giggle and the disrespect towards the customers is shocking. You can tell it's the Wonderboom Makro culture to disrespect customers. My brother left the fridge at Makro and no one has called him to apologize.