Wonderboom branch worst service

I placed an order online on 30th and when I received the invoice I noticed there were 3 items missing but had not received a text or email saying that those items were not available and I sent an email telling them and the two items were refund the Kelloggs coco pops and doritos only and I called to them them the 24 pack Rhodes apple was still not refunded not delivered what's happening with it I called last Friday and was given reference ref:JAME and I expressed that it's not the first time and the agent told me to get quicker results I must call wonderboom myself to ask what's happening like seriously why should I be reminding people how to do their jobs??? I placed an order and if something isn't in stock refund it or the least you can do is communicate what agent wrong and when will it be delivered