MD
Maria D
1 reviews | Active since Oct 2014
14 Nov 2025, 10:26
Wonderboom
I ordered 12, 5kg sunlight washing powders online. When I received them, they were only 10. We called the driver (No Answer), and I sent an email and called Makro after that to inform them.
The next day I received calls and 1 of the ladies requested the couriers' details, I hung up to get them, called again to give them the courier contacts. Then they said under investigation.
Date of order: 5th November 2025. Wonderboom is just something else
Helpful (0)
Replies (14)0
Replies (14)
Makro's replyOfficial
14 Nov 2025, 11:50Hi Maria,
We apologize that you have received a incomplete order.
Kindly provide us with your order number so that we can follow up for you.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
We apologize that you have received a incomplete order.
Kindly provide us with your order number so that we can follow up for you.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
Best regards,
Makro's reply14 Nov 2025, 11:50
Official
Hi Maria,
We apologize that you have received a incomplete order.
Kindly provide us with your order number so that we can follow up for you.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
We apologize that you have received a incomplete order.
Kindly provide us with your order number so that we can follow up for you.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
Best regards,
MD
Maria D's updateReviewer Update
14 Nov 2025, 11:53***
MD
Maria D's update14 Nov 2025, 11:53
Reviewer Update
***
Makro's replyOfficial
15 Nov 2025, 12:08Hi Maria,
We have followed up on the missing items.
We are trying to get the store to deliver the missing item.
You will be advised as soon as we get feedback.
We have followed up on the missing items.
We are trying to get the store to deliver the missing item.
You will be advised as soon as we get feedback.
Best regards,
Makro's reply15 Nov 2025, 12:08
Official
Hi Maria,
We have followed up on the missing items.
We are trying to get the store to deliver the missing item.
You will be advised as soon as we get feedback.
We have followed up on the missing items.
We are trying to get the store to deliver the missing item.
You will be advised as soon as we get feedback.
Best regards,
MD
Maria D's updateReviewer Update
18 Nov 2025, 10:41Good Day
Any feedback please
Any feedback please
MD
Maria D's update18 Nov 2025, 10:41
Reviewer Update
Good Day
Any feedback please
Any feedback please
Makro's replyOfficial
19 Nov 2025, 09:11Hi Maria,
We apologies for the inconvenience caused.
We are still waiting for the store to assist with the delivery.
We tried calling and the store lines is not going through.
We sent an email we waiting for feedback.
We apologies for the inconvenience caused.
We are still waiting for the store to assist with the delivery.
We tried calling and the store lines is not going through.
We sent an email we waiting for feedback.
Best regards,
Makro's reply19 Nov 2025, 09:11
Official
Hi Maria,
We apologies for the inconvenience caused.
We are still waiting for the store to assist with the delivery.
We tried calling and the store lines is not going through.
We sent an email we waiting for feedback.
We apologies for the inconvenience caused.
We are still waiting for the store to assist with the delivery.
We tried calling and the store lines is not going through.
We sent an email we waiting for feedback.
Best regards,
MD
Maria D's updateReviewer Update
19 Nov 2025, 09:24May i please have the ombudsman contact for Makro. I have followed protocol and it is my Right to request the ombudsman information for the next stage
MD
Maria D's update19 Nov 2025, 09:24
Reviewer Update
May i please have the ombudsman contact for Makro. I have followed protocol and it is my Right to request the ombudsman information for the next stage
MD
Maria D's updateReviewer Update
19 Nov 2025, 09:24May i please have the ombudsman contact for Makro. I have followed protocol and it is my Right to request the ombudsman information for the next stage
MD
Maria D's update19 Nov 2025, 09:24
Reviewer Update
May i please have the ombudsman contact for Makro. I have followed protocol and it is my Right to request the ombudsman information for the next stage
Makro's replyOfficial
19 Nov 2025, 10:55Hi Maria,
Makro is ***, ***, or WhatsApp at +***7. You can also call ***for specific services.
We apologies for the delay.
We are still following up with the store so that they can process the refund.
Makro is ***, ***, or WhatsApp at +***7. You can also call ***for specific services.
We apologies for the delay.
We are still following up with the store so that they can process the refund.
Best regards,
Makro's reply19 Nov 2025, 10:55
Official
Hi Maria,
Makro is ***, ***, or WhatsApp at +***7. You can also call ***for specific services.
We apologies for the delay.
We are still following up with the store so that they can process the refund.
Makro is ***, ***, or WhatsApp at +***7. You can also call ***for specific services.
We apologies for the delay.
We are still following up with the store so that they can process the refund.
Best regards,
MD
Maria D's updateReviewer Update
19 Nov 2025, 10:57That is not the Ombudsman details. You are depriving my constitutional Rights
MD
Maria D's update19 Nov 2025, 10:57
Reviewer Update
That is not the Ombudsman details. You are depriving my constitutional Rights
Makro's replyOfficial
19 Nov 2025, 13:19Hi Maria,
We apologies we do not have Ombudsman details.
You can maybe get them on the internet.
We apologies we do not have Ombudsman details.
You can maybe get them on the internet.
Best regards,
Makro's reply19 Nov 2025, 13:19
Official
Hi Maria,
We apologies we do not have Ombudsman details.
You can maybe get them on the internet.
We apologies we do not have Ombudsman details.
You can maybe get them on the internet.
Best regards,
MD
Maria D's updateReviewer Update
19 Nov 2025, 13:51What is the feedback on my refund
MD
Maria D's update19 Nov 2025, 13:51
Reviewer Update
What is the feedback on my refund
Makro's replyOfficial
20 Nov 2025, 10:37Hi Maria,
We have a PayShap payment method if you have your account registered to a cell phone number, kindly provide us with that number so that you can get your refund much more quick.
We apologies for the inconvenience caused.
We have a PayShap payment method if you have your account registered to a cell phone number, kindly provide us with that number so that you can get your refund much more quick.
We apologies for the inconvenience caused.
Best regards,
Makro's reply20 Nov 2025, 10:37
Official
Hi Maria,
We have a PayShap payment method if you have your account registered to a cell phone number, kindly provide us with that number so that you can get your refund much more quick.
We apologies for the inconvenience caused.
We have a PayShap payment method if you have your account registered to a cell phone number, kindly provide us with that number so that you can get your refund much more quick.
We apologies for the inconvenience caused.
Best regards,
MD
Maria D's updateReviewer Update
20 Nov 2025, 10:40I do not have payshap, even though FNB has introduced it on the app.
Please advise
Please advise
MD
Maria D's update20 Nov 2025, 10:40
Reviewer Update
I do not have payshap, even though FNB has introduced it on the app.
Please advise
Please advise
Makro's replyOfficial
21 Nov 2025, 14:50Hi Maria,
We apologies for the inconvenience caused.
The store is advising that they will deliver the missing items.
We apologies for the inconvenience caused.
The store is advising that they will deliver the missing items.
Best regards,
Makro's reply21 Nov 2025, 14:50
Official
Hi Maria,
We apologies for the inconvenience caused.
The store is advising that they will deliver the missing items.
We apologies for the inconvenience caused.
The store is advising that they will deliver the missing items.
Best regards,