MN
Mildred N

1 reviews | Active since Sept 2016

01 Sept 2016, 11:27

Wolf Garden - JigSaw

<p>on the 23rd of April we purchased a Jigsaw from the Makro, which has never worked.to date and we have been to the shop 4 times taking it for repairs, until to a point the technical person mentioned that it will never work because it had a factory fault. We wanted to live it at the shop but the shop representativie said we should not live it as the supplier might not want to take it back. In the 1st week of August we were contacted by a Wolf Garden representative who asked us what we wanted, my husband still opted for the jigsaw and she promised to contacted him the following day, to date we have not had anything from her. 4 months down the line we still stuck will a non-operational jigsaw.</p>

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Replies (1)
Makro
Makro's reply07 Sept 2016, 13:18
Official

Thank you for registering your problem which you have encountered with Jigsaw purchased at our Carnival store.

As we strive to consistently provide our customers with products of top quality, complaints of this nature are taken very seriously. The supplier has authorized a refund.

Please accept our sincere apologies for any disappointment or inconvenience this matter has caused and we trust that Makro products purchased in future will meet with your expectations.

Regards

Mmule Moropa

Best regards,