Withholding my money !!!!!

We made an online purchase on the 04th February 2019 {MAK ********** } and at the on line point of sale it asked for our Ebucks details which was inserted. The transaction was successful , fridge delivered but NO Ebucks.

Since then I have sent 10 emails , 16 queries to Twitter 35 calls to the stores, speaking to managers , Cindy Pillay Galleria does not even respond to emails , Mukalani from Springfield Park says his trying his best ,I have left messages , been promised to get call backs and to date no one can assist me. All I get is the standard copy paste responses. They say my query is with your head office accounts department , I am tired of the run around and no help. Apparently your accountant is working on this , seriously it is going to be 4 months , you guys either have no clue as to what is going on , need an new accountant , and need to employ people that actually know what is going on. Please just give me my Ebucks or if it is to hard for you to calculate let me help you do this so you can give me my money in ZAR.