With out my item or money going on 2 months!

On 10/02/2021 we purchased an Overlocker from Makro Montagu Gardens. We did not have time to adequately test the machine due to a family tragedy. When we did, we found that the machine was not working properly. We drove straight to Marko to get a refund and were told we had missed the 14 deadline and that the machine would be sent for repairs. It was returned on the 1/3/2021, exactly 3 weeks from date of purchase. Under the Consumer Act I know that I can request a refund within 6 months of purchase. I requested the refund, but was told it would have to be assessed before that was decided. I contacted Marko 4 weeks after I had handed the machine in and was told it was still being repaired. This in NOT what if requested and on my Service Department reciept, that is CLEARLY written.

Here is my issue. I pay R2500 for an item that does not work properly from out the box. I them am penalized by not having the money or the machine for over a month and all I seem to get is a run around with regards to when or IF I will get a refund. This is completely unacceptable!

I know I will get the standard 'Makro reply" to this! It is interesting that not ONE of the number of people who have complained on this forum recently seem to have had a resolution. I think Makro has become too big for the very people it depends on for its daily income!