MS
Martain S
1 reviews | Active since May 2011
14 Mar 2024, 22:16
Will not be making the same mistake again
I am currently in the market for a new fridge and freezer and was browsing around and decided on the Samsung Bespoke Fridge and Freezer. Found myself on Makro's site since their prices seemed to be the lowest. Added to cart, and then remembered, they have not processed a refund of R2000 that was promised to me 6 months ago. Guess Takealot has scored another sale as Makro can't keep their promises. I would rather pay more for better service. You can keep the R2000 Makro. You clearly need it more than I do with all the *********** staff you have over there.
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Replies (3)
Makro's replyOfficial
15 Mar 2024, 09:42 Good day Martain,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply15 Mar 2024, 09:42
Official
Good day Martain,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
MS
Martain S's updateReviewer Update
30 Mar 2024, 19:28Finally, after 6 months + my refund has come through. Appalling service.
MS
Martain S's update30 Mar 2024, 19:28
Reviewer Update
Finally, after 6 months + my refund has come through. Appalling service.
MS
Martain S's updateReviewer Update
30 Mar 2024, 19:29Oh, forgot to mention, the refund was unexpected as I was told that it was processed last year and then they demanded 6 months worth of bank statements to make sure it was refunded. Bunch of clowns.
MS
Martain S's update30 Mar 2024, 19:29
Reviewer Update
Oh, forgot to mention, the refund was unexpected as I was told that it was processed last year and then they demanded 6 months worth of bank statements to make sure it was refunded. Bunch of clowns.