Will no longer buy from Makro

Item: Makro
Rating: 1
Author: Karen N

Did an online purchase for school text books in November 2019....due to the supplier not having stock of certain books I cancelled the order a week later and requested for a refund. Spoke to numerous people Wandile Sibeko requested for a refund they promised it will take 5 days ....due to me being in an accident in December 2019 I had completely forgot about this until April 2020 when I received an email from Makro saying that a refund is due to me. No one has got back to me from the finance department. I am waiting 7 months for my refund!

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jun 2020, 14:04

Good day Karen,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 worknig hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jun 2020, 14:04

Official