LV
Louis V
1 reviews | Active since May 2011
12 Dec 2024, 16:24
Will Never Purchase anything from Makro Online. Service Pathetic
Would like to rate them zero, one star is too much. Bought an electric fan online from Makro. Received fan with parts missing and broken. Notified them immediately. Now nearly 2 weeks later I still have the broken fan and after numerous emails, phone calls and Whatsapp, no response, are just being ignored. They say they are sorry about the service and then you hear nothing further. Seems like its impossible to return anything, once purchased online. Worst service ever from a company.
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Replies (2)LV
Louis V's updateReviewer Update
22 Dec 2024, 14:02Hi
I can confirm that the item was collected and all I am waiting for is to see how long the refund is going to take. Thank you for this message. I did not expect this at all.
I can confirm that the item was collected and all I am waiting for is to see how long the refund is going to take. Thank you for this message. I did not expect this at all.
LV
Louis V's update22 Dec 2024, 14:02
Reviewer Update
Hi
I can confirm that the item was collected and all I am waiting for is to see how long the refund is going to take. Thank you for this message. I did not expect this at all.
I can confirm that the item was collected and all I am waiting for is to see how long the refund is going to take. Thank you for this message. I did not expect this at all.
LV
Louis V's updateReviewer Update
02 Jan 2025, 10:13I thought it necessary to give feedback about my experience with Makro Online after writing the above review. This might help people who have given up completely with Makro Online.
I can confirm that Makro Online has refunded me. It took a bit of time but the most important thing is that I have been refunded. It seems to me that Makro Online is really trying their utmost to change the perception that people have about their online service, which is exactly what one would expect of a company with a good track record.
I never had any issues with Makro "offline" before. The service has always been excellent. All I can say to customers is to be patient, Makro will refund you after the supplier has done "their assessing" and notified Makro to go ahead with the refund.
I can confirm that Makro Online has refunded me. It took a bit of time but the most important thing is that I have been refunded. It seems to me that Makro Online is really trying their utmost to change the perception that people have about their online service, which is exactly what one would expect of a company with a good track record.
I never had any issues with Makro "offline" before. The service has always been excellent. All I can say to customers is to be patient, Makro will refund you after the supplier has done "their assessing" and notified Makro to go ahead with the refund.
LV
Louis V's update02 Jan 2025, 10:13
Reviewer Update
I thought it necessary to give feedback about my experience with Makro Online after writing the above review. This might help people who have given up completely with Makro Online.
I can confirm that Makro Online has refunded me. It took a bit of time but the most important thing is that I have been refunded. It seems to me that Makro Online is really trying their utmost to change the perception that people have about their online service, which is exactly what one would expect of a company with a good track record.
I never had any issues with Makro "offline" before. The service has always been excellent. All I can say to customers is to be patient, Makro will refund you after the supplier has done "their assessing" and notified Makro to go ahead with the refund.
I can confirm that Makro Online has refunded me. It took a bit of time but the most important thing is that I have been refunded. It seems to me that Makro Online is really trying their utmost to change the perception that people have about their online service, which is exactly what one would expect of a company with a good track record.
I never had any issues with Makro "offline" before. The service has always been excellent. All I can say to customers is to be patient, Makro will refund you after the supplier has done "their assessing" and notified Makro to go ahead with the refund.