Will never buy from them ever again

I bought a washing machine on the 16/01/2020 on the online store and it said maximum delivery time its 10 days. I then got an invoice number via my email and waited for the 10 days. I have not received any communication from Makro about my order up to today 06/02/2020. The 10 days has long passed and even if they meant 10 working days that SLA is out. I called Makro twice last week and i was holding each time for over 15min and the my call would be cut. I even sent an email to *** and i still have not received any feedback about my order. I Orederd A TV from Game stores online and received it in 2 days even though they said 5 days to deliver. I also used takealot and received my items also in 2 days. The service from Makro is so poor and i will never buy from them again. Today i called the call center and was told my delivery was given to the courier company yesterday but they cant provide me with a tracking number. How am i supposed to know where is my washing Machine. This is really poor service and i regret buying from them .