DV
David V

1 reviews | Active since Oct 2011

06 Sept 2017, 19:24

Will never buy from Makro again

I bought and paid for a Logitech Z-906 Speaker system. Next morning, my order was cancelled as the advertised price was an "obvious error". No where on Makro's site did it give an indication of the original price or even the percentage discount. If there were - then yes I would agree that it would be an obvious error. I do not even know what the price is normally. I was browsing makro's website, saw the offer, ordered and paid. So there is really nothing obvious about the error. I am not a walking talking catalogue of prices and as such am not expected to know what the original price is etc. After numerous emails, got a call from one of the Makro reps (he was awesome). He mentioned they had to cancel 100+ orders due to the error and that they cannot honour the orders as they would make a loss. Well Makro, you will be making a loss - I will never be purchasing anything from you again. I am sure many of the other people caught out with this error will also not be shopping with you anymore. It was my first time purchasing from your online store, and most definitely the last. Thanks Makro - it's been a blast.

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Replies (3)
DV
David V's update06 Sept 2017, 19:29
Reviewer Update
Edit: Please don't give me a generic, copy and paste reply such as: Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Makro
Makro's reply18 Dec 2017, 10:50
Official

Good day,

I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

DV
David V's update18 Dec 2017, 11:02
Reviewer Update
Yes it has been resolved - in the sense that I was not getting anywhere and decided to just leave it alone. I was offered a voucher which I declined - as I was not out to get any freebies. I just wanted what I agreed and paid for. But as I said to the person I spoke to - I am not happy and will never buy anything from Makro again. Thanks. Have a good festive season.