M
Mukundi
1 reviews | Active since Jul 2024
08 Apr 2025, 10:06
Will gladly leave you stranded
Purchased an LG dishwasher on 10 February 2025, I even purchased extended warranty. This dishwasher was about R13k-14k I wasted my airtime calling the call centre on Tuesday 1 April my reference is LGIOEC, I was told that I would be contacted within 24/36 hours It has been exactly 1 week (8 April). I wasted my airtime again calling massmart/makro again this morning, only to be met with a rude agent that hung up repeatedly and would place me on hold. I had to call this lady repeatedly. No answers whatsoever.
Imagine purchasing such an expensive dishwasher, they were happy to take my money but not to help me meaningfully.
I was lucky enough to get transferred to the LG service centre, where Sello was so patient with me and was able to understand the frustration. Guess what, LG had never even received a logged call from Makro. What a joke, sorely disappointed by their lack of service. To make matters worse, I paid about an additional R1200 for extended warranty.
Eventually the direct LG representative took the time to log all my info and give me the help I needed, he even called me back and walked me through everything. My service request was booked.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
11 Apr 2025, 10:01Hi Mukundi,
Thank you for reaching out and for sharing your experience with us.
First and foremost, we want to sincerely apologize for the frustration and inconvenience you've faced. This is absolutely not the level of service we strive to provide, and we understand how disappointing it must have been to feel unheard and unsupported—especially after investing in both the appliance and extended warranty.
It is completely unacceptable that your initial service request was not properly logged, and that you had to go through so much effort just to receive the assistance you rightfully deserve.
You should never have to chase after support, and we assure you that we take your concerns very seriously.
We relieved to hear that LG's direct service team was able to step in and provide the necessary assistance, and we appreciate your patience throughout this difficult process.
Kindly confirm the store of purchase so we will bring this to their attention and have them address this so it don't happen again.
If there is anything further we can do to assist you, please do not hesitate to reach out.
Your satisfaction is important to us, and we truly appreciate your business.
Once again, we apologize for this experience, and please notify us as soon as your matter has been resolved.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for reaching out and for sharing your experience with us.
First and foremost, we want to sincerely apologize for the frustration and inconvenience you've faced. This is absolutely not the level of service we strive to provide, and we understand how disappointing it must have been to feel unheard and unsupported—especially after investing in both the appliance and extended warranty.
It is completely unacceptable that your initial service request was not properly logged, and that you had to go through so much effort just to receive the assistance you rightfully deserve.
You should never have to chase after support, and we assure you that we take your concerns very seriously.
We relieved to hear that LG's direct service team was able to step in and provide the necessary assistance, and we appreciate your patience throughout this difficult process.
Kindly confirm the store of purchase so we will bring this to their attention and have them address this so it don't happen again.
If there is anything further we can do to assist you, please do not hesitate to reach out.
Your satisfaction is important to us, and we truly appreciate your business.
Once again, we apologize for this experience, and please notify us as soon as your matter has been resolved.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply11 Apr 2025, 10:01
Official
Hi Mukundi,
Thank you for reaching out and for sharing your experience with us.
First and foremost, we want to sincerely apologize for the frustration and inconvenience you've faced. This is absolutely not the level of service we strive to provide, and we understand how disappointing it must have been to feel unheard and unsupported—especially after investing in both the appliance and extended warranty.
It is completely unacceptable that your initial service request was not properly logged, and that you had to go through so much effort just to receive the assistance you rightfully deserve.
You should never have to chase after support, and we assure you that we take your concerns very seriously.
We relieved to hear that LG's direct service team was able to step in and provide the necessary assistance, and we appreciate your patience throughout this difficult process.
Kindly confirm the store of purchase so we will bring this to their attention and have them address this so it don't happen again.
If there is anything further we can do to assist you, please do not hesitate to reach out.
Your satisfaction is important to us, and we truly appreciate your business.
Once again, we apologize for this experience, and please notify us as soon as your matter has been resolved.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for reaching out and for sharing your experience with us.
First and foremost, we want to sincerely apologize for the frustration and inconvenience you've faced. This is absolutely not the level of service we strive to provide, and we understand how disappointing it must have been to feel unheard and unsupported—especially after investing in both the appliance and extended warranty.
It is completely unacceptable that your initial service request was not properly logged, and that you had to go through so much effort just to receive the assistance you rightfully deserve.
You should never have to chase after support, and we assure you that we take your concerns very seriously.
We relieved to hear that LG's direct service team was able to step in and provide the necessary assistance, and we appreciate your patience throughout this difficult process.
Kindly confirm the store of purchase so we will bring this to their attention and have them address this so it don't happen again.
If there is anything further we can do to assist you, please do not hesitate to reach out.
Your satisfaction is important to us, and we truly appreciate your business.
Once again, we apologize for this experience, and please notify us as soon as your matter has been resolved.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
M
Mukundi's updateReviewer Update
25 Apr 2025, 20:09Today is 25 April 2025, never been made a bigger fool than today. Tried contacting Makro to follow up today from the main line that my makro card is under. I was hung up on numerous times.
They had rep**** to my previous review and I thought that the issue would be resolved shortly afterwards. Its been 2 weeks. Such an awful experience especially after purchasing such an expensive dishwasher and purchasing extended warranty (all totalling about R14-15k. The dishwasher was purchased as I have a small child and my poor mom has arthritis. This is so sad, everyone was happy in the store when I made my purchase but now that I need help there is no one to be found. This has been so stressful for my family in this time 💔
They had rep**** to my previous review and I thought that the issue would be resolved shortly afterwards. Its been 2 weeks. Such an awful experience especially after purchasing such an expensive dishwasher and purchasing extended warranty (all totalling about R14-15k. The dishwasher was purchased as I have a small child and my poor mom has arthritis. This is so sad, everyone was happy in the store when I made my purchase but now that I need help there is no one to be found. This has been so stressful for my family in this time 💔
M
Mukundi's update25 Apr 2025, 20:09
Reviewer Update
Today is 25 April 2025, never been made a bigger fool than today. Tried contacting Makro to follow up today from the main line that my makro card is under. I was hung up on numerous times.
They had rep**** to my previous review and I thought that the issue would be resolved shortly afterwards. Its been 2 weeks. Such an awful experience especially after purchasing such an expensive dishwasher and purchasing extended warranty (all totalling about R14-15k. The dishwasher was purchased as I have a small child and my poor mom has arthritis. This is so sad, everyone was happy in the store when I made my purchase but now that I need help there is no one to be found. This has been so stressful for my family in this time 💔
They had rep**** to my previous review and I thought that the issue would be resolved shortly afterwards. Its been 2 weeks. Such an awful experience especially after purchasing such an expensive dishwasher and purchasing extended warranty (all totalling about R14-15k. The dishwasher was purchased as I have a small child and my poor mom has arthritis. This is so sad, everyone was happy in the store when I made my purchase but now that I need help there is no one to be found. This has been so stressful for my family in this time 💔
Makro's replyOfficial
29 Apr 2025, 10:41Hi Mukundi,
Thank you for your feedback on Hellopeter.
We regret that our service did not match our high standards. Please accept our apologies for any inconvenience or distress caused.
As per your recent communication with our team, please be informed that your service call has been booked with our supplier
You will promptly be updated on the repair process with our supplier.
Your patience and understanding are greatly appreciated.
Kind regards,
Makro Social Media Team
Thank you for your feedback on Hellopeter.
We regret that our service did not match our high standards. Please accept our apologies for any inconvenience or distress caused.
As per your recent communication with our team, please be informed that your service call has been booked with our supplier
You will promptly be updated on the repair process with our supplier.
Your patience and understanding are greatly appreciated.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply29 Apr 2025, 10:41
Official
Hi Mukundi,
Thank you for your feedback on Hellopeter.
We regret that our service did not match our high standards. Please accept our apologies for any inconvenience or distress caused.
As per your recent communication with our team, please be informed that your service call has been booked with our supplier
You will promptly be updated on the repair process with our supplier.
Your patience and understanding are greatly appreciated.
Kind regards,
Makro Social Media Team
Thank you for your feedback on Hellopeter.
We regret that our service did not match our high standards. Please accept our apologies for any inconvenience or distress caused.
As per your recent communication with our team, please be informed that your service call has been booked with our supplier
You will promptly be updated on the repair process with our supplier.
Your patience and understanding are greatly appreciated.
Kind regards,
Makro Social Media Team
Best regards,