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Michael M
1 reviews | Active since Dec 2019
24 Dec 2019, 09:32
WHY DID YOU CHOOSE DSV TO DELIVER MY PARCEL??
I would normally give Makro a good rating but this time they failed. My "Black Friday" order, paid for on 28th November, has still not been delivered. While Makro is not the Courier, I blame them for giving my parcel to DSV, which is an ABSOLUTELY USELESS DISTRIBUTION COMPANY. Today, 24th December, I have yet to hear from DSV when I will get my parcel. Have a look at DSV reviews and you will see that I am not the only one with this problem!
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Makro's replyOfficial
29 Dec 2019, 10:03Good day Michael
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customer and assure you that this matter will be our priority.
We acknowledge you sharing your complain and concerns with us and assure you that we will have the complain addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we humbly apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customer and assure you that this matter will be our priority.
We acknowledge you sharing your complain and concerns with us and assure you that we will have the complain addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we humbly apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply29 Dec 2019, 10:03
Official
Good day Michael
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customer and assure you that this matter will be our priority.
We acknowledge you sharing your complain and concerns with us and assure you that we will have the complain addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we humbly apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customer and assure you that this matter will be our priority.
We acknowledge you sharing your complain and concerns with us and assure you that we will have the complain addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we humbly apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team