Why allow clients to purchase online if you not going to deliver correct product?

To whom it may concern,

I purchase my product on the 25th of March 2020 just before the lock down and requested delivery of the item, on the 27th I contacted Makro's national call centre and they that the item does take between 2 to 7 working days to be shipped and the order is processed as the original store of purchase didn't have stock. I then left it and in April I went from pillar to post phoning around Makro call centre and the Montague Gardens store just to be advised that due to lockdown they would not be able to move my item until the restrictions were lifted, initially when I heard that I was upset as this wasn't stipulated anywhere on the website nor when I received my invoice I requested a refund and was advised the same they'll only process it after the lock down on the 16th of April.

More than a month passed since speaking to Makro Montague Gardens and suddenly the 12th of May I received a phone call notifying me that my item will be shipped and be there by me later that day, I was overjoyed as finally I was going to receive my purchase which I completely forgot about, but this joy was turned into anger as I'm not sure where your staff got their education because I received a damn DISHWASHER! instead of my WASHING MACHINE which I ordered and it clearly stated that on the sticker of the box when the guy delivered it as well as on the flipping invoice! The delivery guy to the item back to the store the same day.

firstly I would like to ask how do you employ someone that can clearly not read? And secondly why not have the people double check to make sure it's the correct item? Anyway its been 4 days since then and I can't get a hold of the store, I had to contact the delivery guy, then the Makro call centre to get some feedback which none was given, I called Wednesday and Thursday and eventually requested a refund as I cannot wait nearly 2 months for something which should have been so easy to purchase honestly my consumer right has been infringed on and I feel Makro has let me down not only that the company took 2 days to remove money from my account and now it will take 7 to 14 working days to get my money back. When makro has a consumer as a debtor who doesn't want to pay their bill collection calls and interest on the account is incurred, so what about my money and my item which no one called to apologized or offered a gesture of good faith to deal with this inconvenience placed on my life this is unfair and unjust, honestly speaking I really in future feel that doing business with any Massmart store will heed the same outcome.

In closing I hope I can get a speedy resolution to my complaint as this is and was a real inconvenience and some sort of reparation would be in place as a gesture on Massmart's behalf such as a token of gratitude for their tardiness and failure to keep communication open at both ends and having me sit on 30 to 60 minute calls either from my cellphone or landline.