Who is worst, Makro or their supplier?

<p>So a few months ago I bought a Micro Hifi as a gift for my parents. The Hifi was working fine for a month or so, and then the CD play stopped working. My parent’s didn’t want to cause any additional effort for me to exchange the hifi, due to the fact that they stay in Mpumalanga and I stay in Jhb. But I cannot let them have a semi working piece of hardware. After all the thing is supposed to work.</p> <p>About three weeks ago I took the faulty piece of hardware back to Makro Strubens Valley where I bought it. I manage to book this hifi in for a repair after spending quite a bit of time explaining what is not working etc. Well a few days later got the standard messages saying it is now at the supplier and so on. Then i received a message saying "Your product is ready for collection". </p> <p>I was glad because now the hifi should be repaired, or so I hoped. When i managed to have a bit of free time i drove to Makro to go and collect the piece of hardware.</p> <p>What i noticed was that the consultants assisting you when booking in the goods and when they hand it back have all the time in the world. Don’t ever think it is just a quick 15-30 min process. </p> <p>Sooo now i got home and just continued with my life, and to plan now when i have an opportunity to get this hifi back to my parents. An opportunity arised on Friday the 2nd of June. I assumed that all is in working order now, but after work on Friday i just had a feeling to test this hifi to see if all is in order.</p> <p>To my surprise the hifi was still in the same state where it cannot play a CD. Jumped in my car to quickly go and sort out this problem at Strubens Valley, had nice traffic to get there, a few people in front of me in the line. When i got my turn i explained the situation, and stated i want a replacement immediately or a refund. After speaking to her manager and that managers manager, i didn’t get the replacement or a refund. ("I understand sir but, if the same problem occurs 3 times then can you request a refund from the supplier")</p> <p> </p> <p>Well as a working individual i have all the time in the world to drive a piece of broken hardware up and down 3 times to book it in and another 3 times to collect it to get my replacement or refund.</p> <p> </p> <p>I urge LG to hire technicians that can repair faulty hardware, not just put a few stickers on it and bubble wrap it to let it look like they worked on it.</p> <p> </p> <p>Makro head office i urge you to properly screen your customer service consultants before appointing them. (Part of your screening process, good communication s****s, know how to use a pc)</p> <p> </p> <p>Being a loyal Makro customer up to now i would always recommend makro to my friends and family. </p> <p>The worst part is that I cannot even look my parents in the eye if they ask me on the progress of the repair. Now my credibility is down the drain</p> <p> </p> <p>This was my last purchase from Makro, and i will proactively go out of my way to ensure that everyone knows how Makro and their suppliers deal with their loyal customers.</p> <p> </p> <p>Regards</p> <p>Ruan</p> <p> </p>