Whirlpool Washing Machine

We bought 2 whirlpool washing machines from the nelspruit branch end of 2023, we reported that its not working properly. A technician (Ludwig) came out and reset both machines and then left, the same day i did a load and it was still doing the same thing. We logged another call, he came back and said he is going to write a report saying that there is something wrong with these 2 machines and that Makro must replace or refund us. He did send the report. We then got a call saying that they received a report saying the machines are in good working order, which we told them NO, thats not what the technician said! I followed up with Ludwig and he said Makro must read his report properly! Today i have been trying numerous times to speak to someone regarding this, but with no luck! Maybe i can get a reaction on this platform as i live just outside Malelane and cannot just pop into Makro Nelspruit to speak to them in person!