Whirlpool dishwasher

Good afternoon,

We own a Whirlpool dishwasher, which we bought from Makro, and which is covered by an extended warranty.

The machine started displaying a six flash error code 6 weeks ago.

Shortly after reporting the problem to Makro, a technician by the name of Nkosi phoned me to arrange an appointment to see the machine. Unfortunately I missed the call, but tried calling back a few minutes later, as well as on numerous occasions. I received an sms shortly after the missed call and also responded to this sms indicating that Nkosi could come at any time to look at the machine.

After 2 weeks of my husband and I trying to arrange for the machine to be fixed, via contacting Nkosi and Makro, a technician eventually came out and after 10 minutes of looking at the machine indicated that the inlet pump was broken. He promised to immediately complete the Makro paperwork and return to replace the pump within a day.

More than a week, and numerous calls to Makro and Nkosi, later, Nkosi arrived to replace the pump on Monday last week.

After washing 2 loads, the machine gave the same error. Many calls and messages to Nkosi later, he promised to collect the machine on Saturday. He never arrived, but indicated that he would collect the machine on Sunday. He arrived on Sunday morningand collected the machine, promising to send all the documentation as well as information on the process to us no later than yesterday.

We have still not heard a single word from Whirlpool, Nkosi or Makro.

I cannot believe that the service we have received is so pathetic! Especially after the Makro sales consultant promised us that Whirlpool products were of the highest quality and that their after-sales service was rated amongst the best.

The machine was bought use my husband’s Makro card, in the name of T du Plessis, number ***6.

I would appreciate it if any person with some sort of authority could contact me to resolve the problem.

Regards

Suzanne du Plessis Cell: ***